Refund & Return Policy

Thank you for shopping with www.kalakritibyrashmi.com. Please read our policy carefully before placing an order.

DELIVERY TERMS

We ship our orders within 24-72 hours (unless it is a restocked article) and make our best endeavour that it reaches our customers on time. You will receive order tracking details shortly once the order is placed in your email.

Delivery Time For Domestic Orders:

In general, domestic shipments are delivered within 5-7 days (after dispatch). The delivery time may vary based on accessibility, season, or external uncontrollable factors.

Delivery Time for International Orders:

International shipments usually take 15–20 days after dispatch. Delivery times may vary due to customs clearance or local courier delays. Shipping charges are calculated based on the weight and dimensions of the product.

Delivery Time Exceeded:

We use third-party delivery partners and are not responsible for delays post-handover. Events beyond our control may impact shipment timelines.

SHIPPING COSTS

Domestic Orders:

We offer FREE SHIPPING across India.

International Orders:

Shipping charges are calculated based on the weight and dimensions of the product.

CANCELLATIONS

We cannot cancel orders once placed. However, for special requests, please contact us at +91 7388882623 and we will try to accommodate.

STOCK AVAILABILITY

In rare cases of stock discrepancies, we will contact you to choose alternatives or issue a credit note.

DUTIES & TAXES

GST:

Included in all domestic order prices.

Import Duties & Taxes:

International customers may incur import charges. Refusal to pay will result in order non-delivery, with no support available.

CANCELLATION, RETURN & EXCHANGE POLICY

Orders cannot be cancelled or exchanged with new updated articles.Refunds are not entertained in any circumstances, if product is cancelled for any reason , customer has to take any other article in exchange, no refunds

Returns:

We do not accept returns once orders are shipped.

Exchange Policy:

Not Accepted When:

Color/material mismatch due to display differences or preference. Please review product details before purchase.

Size Issues:

Refer to the size chart before ordering. REGARDING SIZES we always suggest to go for one size up , as there are no margins in most of the articles, for size confirmation or any type of query , customer can connect with our team for assistance. But just because of the size issues order cannot be cancelled and returned.

For issues, contact +91 7388882623 within 24 hours of delivery. Exchange depends on stock availability and additional shipping charges (minimum ₹250) apply. Reverse pickup charges are borne by the customer. If unavailable, customers must self-ship with name and mobile details.

Note: Sale items are not eligible for return, refund, or exchange.

Damaged Product Exchange:

Rarely, if a damaged/incorrect item is received, share product images and an order-opening video with us at +91 7388882623 within 24 hours. Upon verification, we will arrange a replacement or store credit valid for 30 days.